Care & Maintenance

How do I prepare my bundles for install?

To prepare your bundles for install, pre-wash and condition your bundles with high-quality shampoo and conditioning products that are Sulfate Free.

Can I dye my hair extensions?

Yes, you can dye our BeWeave Hair Collections. Our BeWeave Collection in Blonde has been pre-bleached, making it easier to deposit color into the hair. We recommend that you allow an experienced hair care professional to color of your hair extensions.

How do I care for my hair extensions?

To properly care for your extensions you should shampoo and condition regularly with a high-quality sulfate-free shampoo. Use a sulfate-free creamy conditioner to add moisture. Use a heat protectant when applying heat styling tools, and sleep on a satin pillowcase (or in a satin cap) to reduce breakage, tangles, and thinning.

More detailed care and maintenance recommendations can be found on our product pages.

Payments

What types of payment do you accept?

We accept all major credit cards (Visa, MasterCard, and American Express), PayPal, Apple Pay and CashApp.

Why is my transaction not going through?

Transactions may not go through if the information entered does not match what your bank or credit card provider has on file. Please make sure that you enter the correct billing address and contact information, exactly as it appears on your bank or credit card statement.

Some transactions may also be held for further verification by our Risk Review team to ensure the protection of our customers.

Why did Customer Care email me to verify my order?

Orders over $500 may require additional verification prior to shipping. Our Customer Care team will contact you if this is required for your order.

Does BeWeave Hair Company keep my personal credit card information?

BeWeave Hair Company never stores your credit card information. This is the private property of the cardholder at all times before, during, and after the product purchase. All transactions are processed through Shopify Payments — a secure form of payment that is heavily encrypted by third-party payment processors. You can allow Shopify Payments to remember your card information for quicker future checkout.

Shipping & Delivery

How much does shipping cost?

Standard shipping with signature delivery confirmation is $15.

Overnight shipping is $35. It includes signature delivery confirmation

When will my order be shipped?

Our standard processing time for orders is 1 to 4 business days. Overnight Shipping orders are processed within the same business day if the order is placed by 12:00 pm EST.

Example 1: An order is placed at 11:59 am EST on Thursday. It can potentially be processed and shipped on that Thursday.

Example 2: An order is placed at 12:30 pm EST on Friday. It will be processed and shipped on the following Monday.

When will I receive my tracking number?

You will receive a shipment confirmation email and tracking number within 24-48 hours of your order being processed.

How long does it take to receive my order?

All orders are delivered on business days, Monday through Friday. Orders are not delivered on weekends.

Orders shipped with standard shipping are processed and shipped within 1 to 4 business days. Orders are delivered by the postal carrier within 4 to 6 business days.

Orders shipped with overnight shipping are processed and shipped within 1 business day. If the order is placed before 12 pm EST, the order will ship the same day and arrive the following business day. If the order is placed after 12 pm EST, the order will ship the next business day and arrive 2 business days after your order is placed.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

My tracking says delivered, but I haven’t received my package – what do I do?

We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby.

You can also contact the carrier directly to verify that they no longer have the package. The phone number for FedEx is 1-800-Go-FedEx. The phone number for USPS is 1-800-ASK-USPS® (1-800-275-8777). If your shipment can’t be located, please contact us for assistance.

Please make sure to also enter the correct shipping address – street number and name, apartment or suite number, city, state, and zip code.

We are not liable for packages that are sent to the wrong address when the address information is entered incorrectly.

Do you ship to P.O. boxes?

No, we don’t. Please enter a valid residence, company or hotel address for a successful delivery.

Returns

What is your return and exchange policy?

We have a 15-Day Quality Guarantee: If you aren’t happy with your BeWeave Hair purchase, we will accept the items for a no-hassle refund or exchange within 15 days of delivery.

Refunds are provided for hair extensions that have not been worn, unwrapped otherwise tampered and are returned within fifteen (15) days of the date that you received your order. Once we receive your return, we will process the refund. The refunded amount is credited to the original payment method. Return shipping is free.

Exchanges are provided for hair extensions that have not been worn, unwrapped, or otherwise tampered and are returned within fifteen (15) days of the date that you received your order. Once we receive your return, the exchange is processed. Exchanges may only be made for the same hair type (e.g., Brazilian Deep Wave) and length (e.g., 20 inches).

How to request a return or exchange?

Send us an email to customerservice@beweave.us. You must contact us prior to sending your return so we can provide your free return shipping label. Requests for refunds on merchandise returned without contacting us first will not be honored

Contact us

How can I reach Customer Care?

Our Customer Care team is available from 10 am to 5 pm EST Monday through Friday.

You can reach us via email at customerservice@beweave.us and or by phone at (800)-324-2688.

Hair Descriptions

Body Wave

Our BeWeave Body Wave hair is one of our most popular hair textures due to its versatility. Its loose curl pattern has beautiful volume when worn in its natural state but also holds a curl very well and can be straightened easily.

Straight

Our BeWeave Straight hair is soft and thick from weft to tip making it easy to style and maintain. Because of the hair’s durability, it can be curled and straightened easily and is the perfect option if you want an effortless, easy-to-style install.

Deep Wave

Our BeWeave Deep Wave hair has more of a defined curl pattern when compared to our BeWeave Curly hair that has more of a tightly spiral, pattern. Our Deep Wave hair is the perfect option for someone looking for a style with a beautiful bounce and lots of volume.

Deep Curl

Our BeWeave Curly hair has a more tightly spiral, curl pattern when compared to our Deep Wave hair which is more of a defined curl pattern. Our Curly hair is soft and thick and is the perfect option if you are looking for a beautiful voluminous style that makes a statement.

Loose Wave

Our BeWeave Loose Wave hair has a well-defined, bouncy spiral curl pattern. The curls have a high luster and can easily be straightened or curled. Our Loose Wave hair is the perfect option for someone looking for a fun and flirty option with tons of volume and shine.

Blonde Body Wave

Our BeWeave Blonde Body Wave hair is one of our most versatile hair textures. It’s loose “S” curl pattern gives beautiful volume when worn in its natural state but also holds a curl very well and can be straightened easily. Our Blonde Collection gives you further flexibility to test and try new colors and change up your look without the risk of ruining your hair with bleach and dyes.

Blonde Body Wave Closure

Our BeWeave Blonde Body Wave Closures are made up of 100% premium virgin hair, with beautiful, soft, thick strands and a natural luster. Our 4×4 lace closures are carefully handcrafted with a natural density and customizable lace giving you an undetectable, straight-from-your-scalp look when installed.

Blonde Body Wave Frontal

Our BeWeave Blonde Frontals are made up of 100% premium virgin hair, with beautiful, soft, thick strands and a natural luster. Our 13×4 lace frontals are carefully handcrafted with a natural density and customizable lace giving you an undetectable, straight-from-your-scalp look when installed.

Frontals – Straight, Body Wave, Deep Wave, Deep Curl, Loose Wave

Our BeWeave Frontals are made up of 100% premium virgin hair, with beautiful, soft, thick strands and a natural luster. Our 13×4 lace frontals are carefully handcrafted with a natural density and customizable lace giving you an undetectable, straight-from-your-scalp look when installed.

Closures 4×4 – Straight, Body Wave, Deep Wave, Deep Curl, Loose Wave

Our BeWeave Closures are made up of 100% premium virgin hair, with beautiful, soft, thick strands and a natural luster. Our 4×4 lace closures are carefully handcrafted with a natural density and customizable lace giving you an undetectable, straight-from-your-scalp look when installed.

Closures 5×5 – Straight, Body Wave, Deep Wave, Deep Curl, Loose Wave

Our BeWeave Closures are made up of 100% premium virgin hair, with beautiful, soft, thick strands and a natural luster. Our 5×5 lace closures are carefully handcrafted with a natural density and customizable lace giving you an undetectable, straight-from-your-scalp look when installed.